Customer Risk Profile
Per Customer: open AR, average days late, count of disputes, count of write-offs, active credit-hold flag, count of dunning sends. Drives the AR Manager's customer-level credit reviews.
Customer billing
Keep customer terms and recurring billing ready for the next invoice.
Activedue today
| Schedule Number | Customer | Frequency | Start Date | End Date | Next Run Date |
|---|---|---|---|---|---|
| RIS-92882 | CUS-165 | Weekly | 22 Sep | 26 Sep | 17 Sep |
| RIS-27419 | CUS-183 | Monthly | 23 Sep | 29 Sep | 17 Sep |
| RIS-56207 | CUS-050 | Quarterly | 09 Sep | 12 Sep | 16 Sep |
| RIS-26325 | CUS-202 | Annual | 26 Sep | 05 Oct | 17 Sep |
| RIS-97965 | CUS-232 | Weekly | 26 Sep | 02 Oct | 17 Sep |
| RIS-67134 | CUS-092 | Monthly | 09 Sep | 16 Sep | 17 Sep |
Set the terms before billing
BillingTerms defines the agreed due-date basis and any configured late-fee policy. InvoiceTemplates carries the document presentation and remit-to information for the relevant entity or division. The AR Manager reviews the defaults with the Controller before the team uses them. A change to today’s default should not silently rewrite a document already sent. Retain the terms and tax basis governing each invoice so the customer and finance team can explain its amount and due date.
Make recurring billing predictable
RecurringInvoiceSchedules connects a customer, frequency, start and end dates, next run date and frozen template lines. The scheduled occurrence generates a draft for the AR Clerk to review; it is not proof that a service was delivered or that the customer accepted an amount. Give each occurrence a stable identity so a retry cannot create another invoice. Honor pauses, end dates and active credit holds. Changing future template lines preserves invoices produced from previous versions.
Keep the customer view in scope
A Sales Rep needs the balances of their own accounts without unrestricted customer or accounting access. A Customer receives only their permitted invoice and payment context. AR staff maintain billing details through their assigned roles, while bank and payment fields keep their own restrictions. Configure those boundaries before inviting a customer or connecting CRM. Reconcile customer identity, open balances and pending schedules together during migration, then test a repeated import and an account-owner change before expanding the population.
Modules
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Customer billing
Keep customer terms and recurring billing ready for the next invoice.
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Invoices and credits
Send clear invoices and keep every adjustment connected to its source.
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Cash application
Match incoming cash to the right invoices and explain every remainder.
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Collections
Give overdue balances a clear next action and accountable owner.
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Credit controls
Make credit decisions visible before they change a customer balance.
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Receivables reporting
Explain aging, collections and cash application with a consistent balance basis.
Reports
All reportsRecurring Revenue Run-Rate
Annualized invoice amount across all Active RecurringInvoiceSchedules with month-over-month new / churned / upgraded / downgraded movement. The CRR / ARR view from the billing side.
Roles and permissions
Owns the AR function. Approves WriteOffs, signs off on the period-end aging, and reviews DSO and bad-debt trend. The named approver on the GL post handoff to fin-accounting.
Owns the operational AR machine. Configures dunning policies, manages collections cases, releases credit holds, and approves credit memos under threshold. Escalates write-offs to the Controller.
The operational role — the day-in / day-out AR seat. Drafts and sends Invoices, applies PaymentsReceived against open Invoices, processes CreditMemos under threshold, sends manual dunning when a Customer-specific situation calls for it.
Account-owner read-only on own Customers' AR. Nudges the buyer when a deal goes overdue without exposing GL detail.
The buyer. Implicit role accessed through the customer payment portal — sees own open Invoices, can pay via the fin-payments-issued portal link, downloads own Invoices and Statements.
Executive read-only on aging and DSO. The owner, board member, or external auditor seat.
Related processes
Prepare and send invoices
Keep draft preparation, delivery and ledger confirmation distinct.
4 stages · 0 approvals