Owns the AR function. Approves WriteOffs, signs off on the period-end aging, and reviews DSO and bad-debt trend. The named approver on the GL post handoff to fin-accounting.
Invoices and credits
Send clear invoices and keep every adjustment connected to its source.
Draft
| Invoice Number | Customer | Issue Date | Due Date | Total | Template |
|---|---|---|---|---|---|
| INV-89497 | CUS-200 | 04 Sep | 13 Sep | 37,737.48 | IT-7528 |
| INV-10169 | CUS-009 | 08 Sep | 14 Sep | 44,792.78 | IT-9485 |
| INV-21102 | CUS-229 | 12 Sep | 16 Sep | 42,275.91 | IT-5150 |
| INV-78068 | CUS-042 | 07 Sep | 13 Sep | 29,786.81 | IT-8164 |
| INV-16013 | CUS-052 | 16 Sep | 21 Sep | 15,607.33 | IT-9985 |
| INV-44163 | CUS-022 | 13 Sep | 19 Sep | 17,745.51 | IT-4604 |
Review and send the right document
The clerk checks the customer, issue date, due date, template, currency and line totals before sending. Tax values come from the configured tax service and retain the relevant basis. Sending renders the customer document and requests the corresponding ledger journal; delivery and posting are separate outcomes. A failed email should retry the same invoice, while a rejected journal stays visible for reconciliation. A payment link starts a payment request and does not by itself prove that funds arrived.
Adjust the balance without changing history
CreditMemos and CreditMemoLines preserve the reason and value of a correction. The AR Manager or Controller approves within the configured amount threshold. An applied credit reduces the invoice’s open balance through CreditApplied and leaves actual cash AmountApplied unchanged. Credit on account remains unallocated until deliberately assigned. Keep the original invoice, dispute and credit linked so a pricing correction does not appear to be customer cash. Repeated application must not reduce the same balance a second time.
Respect the original billing owner
A project invoice issued by the connected billing system remains that system’s financial responsibility. Its local collection reference carries the source invoice, version and confirmed open balance. Do not send it again, create another revenue journal or apply a local credit against it. Route the requested correction to the issuer and wait for its result. During setup, reconcile local invoices and external collection references as separate populations, including duplicate events and late-arriving source corrections that must not overwrite a newer balance.
Modules
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Customer billing
Keep customer terms and recurring billing ready for the next invoice.
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Invoices and credits
Send clear invoices and keep every adjustment connected to its source.
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Cash application
Match incoming cash to the right invoices and explain every remainder.
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Collections
Give overdue balances a clear next action and accountable owner.
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Credit controls
Make credit decisions visible before they change a customer balance.
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Receivables reporting
Explain aging, collections and cash application with a consistent balance basis.
Roles and permissions
Owns the operational AR machine. Configures dunning policies, manages collections cases, releases credit holds, and approves credit memos under threshold. Escalates write-offs to the Controller.
The operational role — the day-in / day-out AR seat. Drafts and sends Invoices, applies PaymentsReceived against open Invoices, processes CreditMemos under threshold, sends manual dunning when a Customer-specific situation calls for it.
Account-owner read-only on own Customers' AR. Nudges the buyer when a deal goes overdue without exposing GL detail.
The buyer. Implicit role accessed through the customer payment portal — sees own open Invoices, can pay via the fin-payments-issued portal link, downloads own Invoices and Statements.
Executive read-only on aging and DSO. The owner, board member, or external auditor seat.
Related processes
Prepare and send invoices
Keep draft preparation, delivery and ledger confirmation distinct.
4 stages · 0 approvals
Receive and apply cash
Turn confirmed receipt evidence into attributable invoice allocations.
4 stages · 0 approvals
Resolve disputes and collect
Keep follow-up, dispute resolution and financial adjustments connected.
4 stages · 1 approval