Resolve failed or uncertain delivery attempts using their original operation evidence.
Accreditation Management Operator opens a failed or unknown execution attempt, or a run requiring reconciliation. Match the attempt to its operation run using the cycle and operation reference, then check the run's source revision. Read the failure reason alongside the provider reference so the investigation starts from the action that actually ran.
Accreditation Management Operator examines the ordered operation steps, their input and output references and any external receipt evidence. Distinguish completed work from the step that failed or became uncertain. Preserve that trace while checking the result; changing the visible status would not explain what the receiving service did.
Accreditation Management Operator checks the original provider reference with the connected destination's owner. Compare any acknowledgment with the recorded external source and receipt. If the result is still unknown, keep the exception open for investigation. A timeout alone does not establish either failure or successful delivery.
Accreditation Management Operator records unresolved work as a follow-up action and gives the reconciliation findings to Accreditation Management Reviewer. The reviewer authorizes any further delivery of the unchanged approved revision through the delivery action. Configure recovery and receipt recording during setup; the operator reads execution records and cannot rewrite their result. Changed evidence must pass through correction and independent review before further delivery.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.