1. Airport Operations
  2. Frequently asked questions
FAQ

Questions, answered

Answers about dispatch, flight context, service evidence and trip completion.

Airport Operations

10 questions

Can't find it? Write to support@erp.ai.

How do I get started?

Click Get started, then use Proto to configure Airport Operations for your business. Pilot a ground transport team with a defined fleet, customer list and operating period. Include a dispatch conflict and a trip with an outstanding financial difference in the rehearsal.

What work does Airport Operations cover?

It coordinates ground trips with their customers, vehicles, planned windows and passenger counts. Flight turns, gate assignments and assigned service evidence support the operating handoff. Finance Officer reviews charges and transport documents before trip completion.

Who approves dispatch?

Property Manager acts as the dispatcher for the agreed operating scope. The decision checks the current request, staff identity, passenger capacity and vehicle commitments before a Requested trip becomes Confirmed.

How are flight turns connected to the ground movement?

Front Desk Agent selects the trip and records the flight number, scheduled arrival and passenger count. Operations Reviewer receives the specialty evidence, and the team checks the saved turn in the linked trip context.

How does the team review a gate assignment?

Finance Officer prepares a Draft entry with the gate code, start time and amount against the trip. Operations Reviewer examines its specialty evidence through the agreed route before the authorized outcome is applied.

How is service work assigned?

Property Manager connects service evidence to the trip, vehicle and responsible staff member. Front Desk Agent records progress and completion for assigned work. The due time and completion details help the next shift identify what remains.

What happens when charges and documents differ?

Finance Officer compares posted charges with confirmed transport documents. Resolve the difference or obtain the explicit outstanding-account acknowledgment required by the operating policy before Property Manager completes the trip.

When is a vehicle available again?

At completion, Property Manager releases the assigned vehicle to Cleaning or Available according to its readiness. The team reviews unfinished service work before treating the resource as ready for another dispatch.

Can arrival or accounting information come from another system?

Yes, as a connection to configure with the source owner. Agree the field mapping, update rules and repeated-event handling, then rehearse a changed arrival or financial correction before enabling routine exchange.

What should we test before using it for a shift?

Test overlapping requests, an excessive passenger count and a repeated dispatch action. Rehearse flight and gate review, service assignments and financial completion using ordinary role accounts. Ask the next shift to explain the saved trip and vehicle states.

Set up Airport Operations your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started