Questions, answered

Click Get started, then use Proto to configure Ambulance Dispatch System for your business. Pilot a practice collection and return with a crew change, run documentation and a service-charge review. Bring the relevant staff identities, authorization evidence and receipt references.

A load is the transport identity used to connect its owner, authorization evidence, crew assignments and service stops. The record number helps the team find the intended work when discussing a booking or follow-up. Separate stops retain the different service episodes under that load.

Clinical Governance Administrator ends the outgoing assignment interval and records the incoming one. Clinical Coordinator checks the crew on the upcoming stop. Earlier service records retain the context of the people who performed that work.

Clinical Governance Administrator maintains the credential type, issuing authority, license number and verification attachment. Review the eligibility dates for the planned work and resolve Pending, Suspended or Expired records before relying on them in the assignment decision.

Yes. Actual departure records the observed event, while the stop can remain awaiting review. Licensed Clinician resolves documentation questions, Clinical Reviewer reads the evidence and Clinical Coordinator updates the stop when the review is complete. Dispatch tasks retain any assigned follow-up.

Run notes distinguish Draft, Signed and Amended. Agree how the author explains a correction and retains its supporting evidence. Review the corrected text with the responsible clinician before closing the associated documentation question.

Samples retain the type, collection date, accession number and processing state for their stop. Medical dispensations retain the medication, lot, quantity, unit and authorizing team member. The clinical team supplies the professional decisions; laboratory confirmations come from the laboratory’s own process.

Clinical Coordinator has reviewed the service description and amount for the intended stop. The charge moves from Draft to Approved for the billing handoff. Record Invoiced when that handoff is confirmed through the agreed billing process.

A settlement belongs to the load and retains the receipt reference, amount and received date. Charges belong to service stops. Review their subtotals separately and use the billing system for detailed invoice allocations and accounting reconciliation.

Yes, with a reconciled migration. Resolve user identities and team members before loading transports and their stops. Preserve original reference values, review open work and compare the financial subtotals with their sources before cutover. The implementation plan describes the pilot.