1. Ambulance Fleet Management
  2. Process
  3. Defect repair and readiness
Process · Defect repair and readiness

Defect repair and readiness

Follow an ambulance defect through repair evidence and review the unit's readiness for future assignments.

Step by step

  1. Report the defect Crew Lead or Fleet Maintenance Tech

    The Crew Lead or Fleet Maintenance Tech records the affected vehicle, reported date, observed severity and description. Keep the defect Open while the maintenance team evaluates the reported issue.

    • Link the observed issue and severity to the affected ambulance
    • Updates Vehicle defects, Vehicles
  2. Record repair progress Fleet Maintenance Tech

    The Fleet Maintenance Tech moves the defect to In Repair when repair work begins. Maintain the vehicle's readiness as appropriate under the operating procedure so the Dispatcher can see the recorded condition.

    • Record In Repair and maintain the current vehicle readiness
    • Updates Vehicle defects, Vehicles
  3. Retain the repair evidence Fleet Maintenance Tech

    The Fleet Maintenance Tech records the repair evidence and release date when the issue is resolved, then marks the defect Released. The original description remains available to explain the work performed.

    • Record repair evidence, release date and Released status
    • Updates Vehicle defects
  4. Review the unit readiness Fleet Maintenance Tech

    The Fleet Maintenance Tech checks remaining open defects before maintaining the vehicle's readiness under the agreed procedure.

    • Review remaining defects and maintain the vehicle readiness
    • Updates Vehicles, Vehicle defects
  5. Read readiness for assignment Dispatcher

    The Dispatcher reads the resulting vehicle condition when preparing future work, with transport-specific crew checks handled through readiness and unit release.

    • Use the recorded vehicle condition when reviewing allocation
    • Updates Vehicles, Transport assignments

Where it usually breaks

And how to keep it from happening.

  • A defect is linked to the wrong unit. Confirm the vehicle code and external fleet identifier before following up the report.
  • The repair explanation is lost. Keep the original defect and repair evidence available after release.
  • Another defect remains unresolved. Review the vehicle's other open defects before changing its readiness for operating use.
Crew Lead
, Fleet Maintenance Tech, Dispatcher, Fleet Supervisor, Auditor.

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