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- Auction Platform
- Who it's for
- Multi-region catalog operators
Multi-region catalog operators
An operator can maintain catalogs with different currencies, locales and regions. Each catalog carries its own status, while shipping and payment methods point to a catalog. Orders preserve their currency and shipping choice for later reconciliation.
How Auction Platform is set up for you
Catalog owner
Catalog Manager controls the listing, category, variant price and active state before a shopper sees the item.
Order owner
Customer Service Rep follows the purchased lines, payment state and any cancellation or refund request.
Delivery owner
Warehouse Operator uses the warehouse code, variant and shipment status to hand the right item to a carrier.
An operator can maintain catalogs with different currencies, locales and regions. Each catalog carries its own status, while shipping and payment methods point to a catalog. Orders preserve their currency and shipping choice for later reconciliation.
A shopper selects a variant from a catalog priced in euros and ships it to a destination in that catalog’s service area. Merchant Owner checks the active shipping method and effective tax rate for the address. Customer Service Rep then reads the order currency, tax total and shipment choice together when answering a charge question.
Start with one region, then test a second catalog with its own currency and tax behavior. Confirm that the shopper address selects the intended shipping and tax configuration.
During setup, agree who can mark a listing active, approve a refund and adjust stock. Keep payment acquiring, carrier services and real email delivery attached as configured connections. Rehearse one ordinary sale and one exception before increasing catalog volume. The [implementation plan](/auction-platform/implementation) gives a sequence for that pilot.
Features to start with
Roles on the team
- Warehouse Operator
- Floor worker. Picks, packs, prints labels, marks shipments and handles RMA intake, with physical inventory adjustment. Order read is restricted to shipping data; payments, refunds, pricing and customer accounts are out of scope.
- Customer Service Rep
- Front line for shopper support: order lookups, address edits pre-ship, cancellations, notes, refunds and RM as within ceiling, and review moderation. Card data masked; cost and margin masked.
- Catalog Manager
- Merchandising lead. Owns product authoring, category taxonomy, collection curation, SEO metadata, imagery and copy. Read-only on inventory, orders and reviews (can flag, cannot finalise moderation).
- Merchant Owner
- Founder / Head of E-commerce. Owns the online P&L, merchandising, pricing and promotional posture. Full read on every table, record entry on catalog, pricing, promotion and payment configuration, and approve refunds above threshold.
Set up Auction Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.