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- Auction Platform
- Who it's for
- Specialty merchants
Specialty merchants
A merchant with a narrow product range can use the catalog, variant and warehouse records to manage what is offered and what remains available. Basket and sale order records keep the shopper selection beside fulfillment and refund history.
How Auction Platform is set up for you
Catalog owner
Catalog Manager controls the listing, category, variant price and active state before a shopper sees the item.
Order owner
Customer Service Rep follows the purchased lines, payment state and any cancellation or refund request.
Delivery owner
Warehouse Operator uses the warehouse code, variant and shipment status to hand the right item to a carrier.
A merchant with a narrow product range can use the catalog, variant and warehouse records to manage what is offered and what remains available. Basket and sale order records keep the shopper selection beside fulfillment and refund history.
A buyer orders two sizes of the same specialty item. Each variant has its own SKU and price, so the order lines preserve what was selected. Warehouse Operator checks stock and fulfilled quantity by line. Customer Service Rep can explain why one line shipped while the other remains open.
Start with one warehouse and a small set of shipping methods. Check how returns change inventory and how service staff explain a partially fulfilled order.
During setup, agree who can mark a listing active, approve a refund and adjust stock. Keep payment acquiring, carrier services and real email delivery attached as configured connections. Rehearse one ordinary sale and one exception before increasing catalog volume. The [implementation plan](/auction-platform/implementation) gives a sequence for that pilot.
Features to start with
Roles on the team
- Warehouse Operator
- Floor worker. Picks, packs, prints labels, marks shipments and handles RMA intake, with physical inventory adjustment. Order read is restricted to shipping data; payments, refunds, pricing and customer accounts are out of scope.
- Customer Service Rep
- Front line for shopper support: order lookups, address edits pre-ship, cancellations, notes, refunds and RM as within ceiling, and review moderation. Card data masked; cost and margin masked.
- Catalog Manager
- Merchandising lead. Owns product authoring, category taxonomy, collection curation, SEO metadata, imagery and copy. Read-only on inventory, orders and reviews (can flag, cannot finalise moderation).
- Merchant Owner
- Founder / Head of E-commerce. Owns the online P&L, merchandising, pricing and promotional posture. Full read on every table, record entry on catalog, pricing, promotion and payment configuration, and approve refunds above threshold.
Set up Auction Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.