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- Auction Platform
- Process
- Customer follow-up
Customer follow-up
Use basket, message and review records to guide service.
Step by step
-
Identify case Marketing Manager
Marketing Manager inspects the abandoned basket, shopper and last activity.
- Marketing Manager inspects the abandoned basket, shopper and last activity.
- Updates Abandoned bid baskets, Bid baskets, Bidders
-
Check permission Marketing Manager
Marketing Manager checks marketing consent and the applicable discount rule before contacting a shopper.
- Marketing Manager checks marketing consent and the applicable discount rule before contacting a shopper.
- Updates Bidders, Discount rules
-
Record contact Marketing Manager
Marketing Manager reviews the related email record and recovery stage after a message action.
- Marketing Manager reviews the related email record and recovery stage after a message action.
- Updates Emails sent, Abandoned bid baskets
-
Moderate review Customer Service Rep
Customer Service Rep examines a pending lot review and records the moderation result.
- Customer Service Rep examines a pending lot review and records the moderation result.
- Updates Lot reviews, Lots
Who does what
Roles and permissions- Marketing Manager
- Handles discount and basket follow-up.
- Customer Service Rep
- Moderates lot reviews.
- Merchant Owner
- Decides commercial exceptions.
Set up Auction Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.