Orders and fulfillment

Step by step

1. Inspect order Customer Service Rep

   Customer Service Rep checks the order lines, payment state, shipping address and fraud status.

   • Customer Service Rep checks the order lines, payment state, shipping address and fraud status.
   • Updates Sale orders, Sale order items, Settlement payments

2. Check stock Warehouse Operator

   Warehouse Operator compares required variant quantities with on-hand and reserved stock in the correct warehouse.

   • Warehouse Operator compares required variant quantities with on-hand and reserved stock in the correct warehouse.
   • Updates Lot inventory, Lot variants, Sale order items

3. Prepare shipment Warehouse Operator

   Warehouse Operator links the shipping method and records carrier and label details for the parcel.

   • Warehouse Operator links the shipping method and records carrier and label details for the parcel.
   • Updates Sale order shipments, Shipping methods, Sale orders

4. Confirm transit Warehouse Operator

   Warehouse Operator changes shipment progress when the parcel leaves; support reads tracking and order events.

   • Warehouse Operator changes shipment progress when the parcel leaves
   • Updates Sale order shipments, Sale order events, Sale orders

Customer Service Rep

Checks the order and answers the shopper.

Warehouse Operator

Checks stock, prepares the parcel and records transit.

Merchant Owner

Resolves policy exceptions.