These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Bar & Beverage Management
- Process
- Correction and refund
Correction and refund
A change after acceptance needs the team to inspect what has already happened. Unprepared lines, prepared lines and served portions require different treatment. The original request, review decision and financial evidence remain visible when the authorized correction is recorded.
Step by step
-
Inspect the current scope Service Manager
Service Manager reads the order revision, all meal lines, prepared times, served portions and related operation receipts.
- Distinguishes unprepared, prepared and served work
- Updates Meal orders, Meal lines, Operation receipts
-
Prepare the correction Service Manager
Service Manager identifies the unexecuted scope eligible for correction and the prepared scope that may create waste. Keep actual service history intact.
- Retains the proposed reason and supporting evidence
- Updates Meal orders, Record attachments
-
Review the decision Supervisor
Supervisor reviews the source revision, reason and supporting evidence before approving the compensating action.
- Records a decision against the source revision
- Updates Review decisions, Meal orders
ApprovalA person approves before the work moves on. -
Record the effect Kitchen Lead
Kitchen Lead records any signed ingredient waste movement; Service Staff retains served portions and records the eligible order change.
- Preserves served scope and records waste separately
- Updates Meal lines, Ingredient movements
-
Verify any refund Finance Reviewer
Finance Reviewer requests the authorized provider action and matches its event identifier and amount to verified payment evidence.
- Matches the provider result to the authorized correction
- Updates Payment evidence, Operation receipts
Who does what
Roles and permissions- Service Manager
- Prepares the scope; Supervisor approves the correction; Kitchen Lead records preparation waste; Finance Reviewer verifies refund evidence.
Set up Bar & Beverage Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.