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- Bar & Beverage Management
- Process
- Ticket review and release
Ticket review and release
A kitchen ticket is the controlled handoff from an accepted order to released work. The supervisor needs the parent order, the ticket revision and the supporting details before deciding. The preparer and reviewer have different responsibilities, and completion follows the recorded release effects.
Step by step
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Prepare the ticket Service Manager
Service Manager links the ticket to the parent order and checks table code, sent time, guest count and delivery reference against the intended service.
- Connects proposed release details to the parent order
- Updates Kitchen tickets, Meal orders, Record attachments
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Submit the revision Service Manager
Service Manager submits the current revision. A material correction changes that revision and returns it for another decision.
- Freezes the revision for review
- Updates Kitchen tickets
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Supervisor review Supervisor
Supervisor approves, rejects or returns the submitted revision, records the reason and is independent of the preparer.
- Records an independent decision and reason
- Updates Kitchen tickets, Review decisions
ApprovalA person approves before the work moves on. -
Release the approved scope Kitchen Lead
Kitchen Lead takes up only the reviewed order lines and recipe basis. A rejected or returned ticket stays out of release.
- Records the guarded release effect
- Updates Meal lines, Menu recipes, Operation receipts
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Verify completion Finance Reviewer
Finance Reviewer checks the operation receipt and linked effects before the ticket is completed.
- Confirms effects before completion
- Updates Kitchen tickets, Operation receipts
Who does what
Roles and permissions- Service Manager
- Prepares and submits; Supervisor decides; Kitchen Lead acts on released scope; Finance Reviewer reconciles uncertain outcomes.
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