The end of a client visit starts the preparation for the next one. Property Manager keeps the appointment state aligned with delivery. Front Desk Agent follows assigned service work, and Operations Reviewer checks the inspection that allows a chair to return to Available.
Property Manager checks the intended appointment and chair, then submits service start. The appointment and chair become in service. Keep the recorded service-start evidence available when reviewing an interrupted or repeated request.
Front Desk Agent or Property Manager records sanitizing, maintenance or client-service tickets against the chair and appointment. Choose the responsible team member and due date. Follow Open, Assigned and in progress until the work is completed.
Property Manager submits completion after the final charges are approved and payments reconciled, or the outstanding account is explicitly acknowledged. The appointment becomes Completed and the chair becomes Sanitizing. Finance Officer continues to own any separate payment-confirmation work.
Front Desk Agent or Property Manager records completion of the sanitizing task. Operations Reviewer checks the inspection result and authorizes release only after it passes. A completed task without a passing inspection leaves the chair awaiting release.
Property Manager reviews the chair's move to Available and the next confirmed appointment. Front Desk Agent can now coordinate the next arrival using both the schedule and the recorded chair readiness.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.