Execute the reviewed revision and establish the service outcome from its recorded result.
The Citizen Service Portal Operator checks that the independent decision concerns the current application revision. Read its reason and evidence reference before invoking the decision and delivery action.
The Citizen Service Portal Operator starts the authorized action. The application moves from Verified to Decided, with an operation run retaining the operation key, source revision and input hash. Ordered steps show the execution progress.
The Citizen Service Portal Operator examines the attempt status and any provider reference. When a step has external evidence, read the receipt identifier, source and attachment recorded by the delivery action. Investigate Failed or Unknown attempts before taking further action.
The delivery action records the confirmed outcome as Delivered with its delivery reference and completion date. The Citizen Service Portal Operator checks that result against the case. If the run requires reconciliation, keep the unresolved work visible and assign the investigation to a named person.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.