Questions, answered

Click Get started, then use Proto to configure Bike/Scooter Sharing Platform for your business. Begin with a bounded dock area, the vehicles your team can inspect and a coordinator-supervisor pair that can rehearse a complete ride and an exception.

Use Bike, E-bike, Scooter and Dock resources. Record their operating organization and stable code, then keep availability, maintenance status and current dock location useful to the staff assigning rides.

A Held booking reserves an eligible interval under your expiration rule. Confirmation follows the required consent and deposit checks. Include setup and cleanup time when deciding whether the interval can be reserved.

Arrange the connection to your vehicle device provider. Keep the actual release and return event references and times with the ride so Booking Supervisor can check the physical service evidence.

Booking Supervisor independently approves, rejects or returns the submitted revision and records a reason. The coordinator who prepared the ride cannot provide its independent approval.

The supervisor records Return with a specific reason. Booking Coordinator corrects the evidence and prepares a fresh submission. Preserve the earlier decision and check the current revision before another review.

Read verified provider payment events to establish the payment evidence. Keep the booking quote and recorded ride fare available as context, and distinguish authorization, capture, refund and void events.

Apply your cancellation rule to the current booking and actual timing. Release eligible unexecuted capacity with a traceable operation receipt. Retain completed service and provider payment evidence when investigating later changes.

Booking Supervisor compares the operation receipt with the expected local effects. Record completion only when they match; keep the operation in need of review with its discrepancy recorded when they do not. Follow Reconciliation and payment.

Gather vehicle codes, condition and dock locations, team membership, operating policies and device or payment-provider access. Use Implementation to rehearse reservation conflicts, independent review and repeated provider events.