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- Bike/Scooter Sharing Platform
- Who it's for
- Urban sharing operators
Urban sharing operators
Urban bike and scooter operators coordinate customer requests alongside changing vehicle condition. Booking Coordinator needs to distinguish a held interval from an active ride. Fleet Technician needs to identify vehicles requiring charging or maintenance. Booking Supervisor needs enough evidence to settle a disputed completion without relying on the person who prepared it.
How Bike/Scooter Sharing Platform is set up for you
Mixed vehicle operations
Separate Bike, E-bike and Scooter resources while retaining stable codes and current location. Check battery and maintenance condition against the operating rule for the selected type before reserving it.
Shift continuity
Keep the booking owner, current revision and outstanding operation visible. An unresolved completion should reach the next shift with its evidence references and failure reason intact.
Payment explanations
Inspect verified provider events alongside the booking and recorded fare. Keep authorization, capture and refund evidence distinguishable when staff explain a payment discrepancy.
Urban bike and scooter operators coordinate customer requests alongside changing vehicle condition. Booking Coordinator needs to distinguish a held interval from an active ride. Fleet Technician needs to identify vehicles requiring charging or maintenance. Booking Supervisor needs enough evidence to settle a disputed completion without relying on the person who prepared it.
Begin with a bounded operating area and a staffed booking team. App Administrator confirms organization membership and active resources. Booking Coordinator prepares a ride request with a selected vehicle and the intended interval. Fleet Technician verifies the resource's condition before the team places a hold and confirms the booking.
Use a ride whose final fare differs from the quote and whose payment provider reports a later capture. Booking Supervisor compares the provider event with the booking, then Auditor reads the verified event separately from the ride fare. Include a duplicate provider notification in the rehearsal so staff can see why stable event identity matters.
Add a second exercise in which completion times out after an effect persists. Follow [Reconciliation and payment](/bikescooter-sharing-platform/processes/reconciliation-and-payment) to determine whether the expected work occurred before retrying. Agree the device and payment connections in [Integrations](/bikescooter-sharing-platform/integrations), then expand after the team can handle both ordinary rides and uncertain outcomes with a clear record trail.
Features to start with
Reservations and capacity
Reserve an eligible interval and keep the selected resource tied to the booking decision.
Fleet readiness
Decide which bikes, scooters and docks can enter the next reservation interval.
Ride sessions
Record actual ride timing, distance and device evidence before submitting the ride for review.
Roles on the team
- Booking Coordinator
- Prepare assigned operational records and execute eligible reviewed actions.
- Booking Supervisor
- Review eligible revisions independently and reconcile operational evidence.
- Fleet Technician
- Rebalancing, battery swaps and maintenance of bikes and scooters.
Set up Bike/Scooter Sharing Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.