Assign preparation, fleet maintenance and independent ride review to the appropriate people.
Booking Coordinator prepares assigned bookings, resource lines, ride sessions and supporting attachments. Match the assigned team member to the person's signed-in identity and operating organization.
Booking Supervisor reviews submitted ride revisions through the authorized decision procedure. Keep the preparer separate from the independent reviewer and preserve the decision reason.
Fleet Technician maintains resource condition and attaches relevant evidence. Access to the booking and ride gives the technician context for a handoff or maintenance investigation.
App Administrator maintains organizations, resources and team membership. Establish the appropriate organization scope before inviting the operating team.
Auditor reads authorized operational and payment evidence. Reading an exception or decision does not grant permission to change its outcome.
| Role | Fleet readiness | Reservations and capacity | Ride sessions | Independent review | Payment evidence | Activity and reconciliation |
|---|---|---|---|---|---|---|
| Booking Coordinator | Edit | Edit | Edit | Edit | — | Edit |
| Booking Supervisor | View | View | View | View | View | View |
| App Administrator | Edit | Edit | — | Edit | — | — |
| Auditor | View | View | View | View | View | View |
| Fleet Technician | Edit | View | Edit | Edit | — | Edit |
Prepare assigned operational records and execute eligible reviewed actions.
Starts on: Reservations queue
Review eligible revisions independently and reconcile operational evidence.
Starts on: Ride review inbox
Maintain organization configuration and membership.
Starts on: Fleet readiness
Read authorized evidence and reports.
Starts on: Ride review inbox
Rebalancing, battery swaps and maintenance of bikes and scooters.
Starts on: Booking schedule
Start free, then use Proto to change fields, steps and approvals before your team goes live.