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- Branch Operations
- Who it's for
- Multi-branch bank
Multi-branch bank
A bank with several operating branches needs the same transfer vocabulary in each team. Organization, owner and settlement party identify the scope of a request. The Case Analyst prepares the amount and account directions; a Credit Reviewer decides on the revision. The record then follows the provider instruction until verified confirmation and account reconciliation.
How Branch Operations is set up for you
Branch handoff
Put the record number, owner and status in Transfers in progress so another analyst can find the current case.
Independent decision
Have a reviewer outside the preparation step inspect the party, amount and debit and credit accounts.
Provider follow-up
Keep instruction and event identifiers on the case that produced them.
Audit trail
Let the Auditor trace confirmation back through evidence, receipt and reviewer reason.
A bank with several operating branches needs the same transfer vocabulary in each team. Organization, owner and settlement party identify the scope of a request. The Case Analyst prepares the amount and account directions; a Credit Reviewer decides on the revision. The record then follows the provider instruction until verified confirmation and account reconciliation.
Start with one organization and its active settlement parties. Load the financial accounts that will be used in the pilot, including provider identifiers and owning parties. Take a real transfer pattern through Draft, Review, Authorized, Submitted and Confirmed. Agree which provider event counts as confirmation and who resolves a movement that stays Unmatched. The Business Overview can then direct attention to recorded exceptions without replacing the case record.
For a cross-branch inquiry, use the record number and owner to locate the request. The status shows where the work stands, while attachments and provider evidence explain why. Before expanding to more branches, rehearse a changed revision and a rejected request so staff know when a new review is needed.
Features to start with
Roles on the team
- Credit Reviewer
- Reviews eligible transfer revisions independently and reconciles operational evidence. Approve or reject through guarded actions only; no unrestricted editing of protected or executed records; a reviewer cannot approve their own submission.
- Case Analyst
- Captures assigned branch operations work and evidence. Own organization and draft scope only; accepted, posted and provider evidence is read-only; guarded workflows authorize every transition.
Set up Branch Operations your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.