Departure planning

The Dispatcher prepares a departure under the booking it serves. The route describes the planned service, and the departure time establishes when it is intended to begin. Crew information and seat capacity give the reviewer the operating details needed to consider release.

The departure begins as Draft while dispatch prepares the plan. Submission places the current revision in the review queue. The booking remains the shared context for the customer request, resource reservations and supporting files, so the reviewer can examine the departure as part of the actual service arrangement.

• Booking context. Link the departure to the correct booking and carrier organization before preparing the route. Check the customer subject and service window so an apparently similar departure is not attached to the wrong request.
• Operating details. Record the route, departure time, crew description and seat capacity in a form the reviewer can understand. Compare these details with the intended resource arrangements and resolve discrepancies with the Dispatcher responsible for them.
• Submission state. Keep the departure Draft while essential planning details are being settled. Submit the intended revision for review once the operating plan is ready. Later changes need a clear review path so an earlier decision is not mistaken for approval of a different plan.

Agree how routes and crew descriptions are written. Use wording that distinguishes services with similar names or departure times. Confirm the organization and team time zones and decide how the team records departures that cross a date boundary. Identify who checks the crew description and seat capacity before submission.

Define the handoff between the Booking Coordinator and Dispatcher when the customer changes the service window. Decide who revisits the resource reservations and what supporting information the reviewer should read. Explain how a rejected or returned plan is corrected and submitted for a fresh decision under the agreed revision practice.

A scheduled service has a confirmed booking and intended resource arrangements. The Dispatcher prepares the route description, departure time, crew and seat capacity. Compare the departure with the booking window and the resource lines, then submit it for review.

The Departure Reviewer should be able to open the submitted plan, identify the booking and understand who is intended to operate the service. If the crew description is unclear, resolve it with dispatch before recording the release decision. The team should know which revision is being considered throughout that conversation.

Repeat the case after a coach substitution. Update the capacity and crew description where the substitution affects them, and check the booking’s resource lines. Preserve the connection between the revised plan and the information presented for review. Finally, rehearse an evening departure where the organization and a team member use different time zones, confirming that both people understand the intended operating time.

• Departures to prepare — Draft departures with the route, crew, capacity and revision still being prepared.
• Departure review — Submitted departures awaiting an independent readiness decision.
• Approved departures — Approved plans that dispatch checks before beginning the service.

Follow departure review and release, then service completion and evidence.