The Booking Coordinator starts with the customer's service request. The Dispatcher then prepares the intended resource arrangements within the carrier organization. Use the booking as the common reference so customer details and operating preparations remain connected when the request changes hands.
The Booking Coordinator records the customer, service subject, owner, planned start and end, and quoted amount in USD. Confirm the carrier organization and its time zone before discussing the operating window with dispatch.
Move the booking from Requested to Held while arrangements are prepared. Check the customer information and attach the supporting material needed for dispatch. A held request should have a named owner who knows the next action.
The Dispatcher selects the intended resources and records capacity, reserved units and preparation allowances. Check resource contacts and eligibility notes with the responsible people. Retain the current reservation revision and confirmation details.
The Booking Coordinator moves the accepted booking arrangements from Held to Confirmed under the agreed operating policy. The Dispatcher can then prepare the departure for its independent release review. Confirmation of the customer booking remains distinct from that later decision.
And how to keep it from happening.
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