The Finance Reviewer uses provider events to investigate the payment position of a booking. The provider reference and event identity give the team a starting point for checking the source. Read the type and amount in the context of the booking's actual customer and operating outcome.
The Finance Reviewer locates the booking associated with the provider event and checks its customer, quoted USD amount and service outcome. Resolve an ambiguous match before treating the event as evidence for that booking.
Check the provider event identifier, reference, occurrence time, USD amount and type. Authorization, Capture, Refund and Void are distinct events. Compare the source with the retained information before marking it verified.
Group the booking's events by their type and provider identity. Investigate repeated notifications or conflicting amounts with the provider's responsible operator. Ask the Booking Coordinator to attach supporting material to the booking so another reviewer can follow the reconciliation.
The Finance Reviewer explains the reconciled evidence or remaining question to the Booking Coordinator and Operations Manager. A refund or void decision is carried out through the configured provider process; retain the resulting event when it becomes available.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.