Reconcile posted meal and counter charges against confirmed payments before completing the meal service.
The Finance Officer gathers meal and counter charges for the selected booking. Inspect the charge statuses and keep Draft or Voided amounts distinct from Posted charges used in the account.
The Operations Reviewer checks the supporting evidence and approves eligible charges. The Finance Officer follows the guarded posting action and keeps the reason for any correction available through the retained source evidence.
The Finance Officer compares the approved account with Confirmed payments. Pending receipts still need their own confirmation, and Refunded payments require separate treatment. Identify any balance that remains before submitting the account for completion.
When a balance remains, the Operations Reviewer authorizes an explicit acknowledgment before completion proceeds. A settled account can proceed directly to completion.
The Front Desk Agent submits the final account through the authorized completion action. After its conditions pass, the booking moves from Checked in to Checked out and the dining area moves from Occupied to Cleaning. Completion does not confirm payments.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.