Request to confirmation

Step by step

1. Capture request Front Desk Agent

   Front Desk Agent takes the guest party, requested arrival and departure, headcount and preferred unit. Property Manager records the reservation in the requested state while these details are checked. A returning party may have an older stay, so use the reservation number and dates to distinguish the new request.

   • Connect the party to a requested stay and its proposed unit.
   • Updates Parties, Reservations

2. Check unit and rate Property Manager

   Property Manager reviews capacity and the unit's operating status, then compares the requested dates with other reservations for that unit. The dated rate plan for the unit type gives the nightly rate and minimum-night rule to review. A unit marked available today may still be promised for a future interval.

   • Compare capacity, operating condition, date range and nightly rate.
   • Updates Units, Rate plans, Reservations

3. Confirm stay Property Manager

   Property Manager approves the requested stay when its unit, dates, headcount and rate are agreed. The reservation moves from requested to confirmed. A conflicting interval or capacity problem goes back for correction before confirmation.

   • Record the approved booking status against the chosen unit.
   • Updates Reservations, Units
   ApprovalA person approves before the work moves on.

Front Desk Agent

Captures the request; Property Manager owns the booking decision; Operations Reviewer can inspect the linked reservation evidence.