Stay and service

Step by step

1. Deliver stay Property Manager

   At arrival, Front Desk Agent presents the confirmed reservation and linked unit for check-in. Property Manager records the checked-in status and marks the unit occupied. Front Desk Agent can then open the active stay before adding service evidence. Use the actual reservation and unit links so a returning guest's previous visit does not receive new work.

   • Mark the reservation checked in and the unit occupied.
   • Updates Reservations, Units

2. Record amenity booking Front Desk Agent

   Front Desk Agent captures a restaurant or spa booking for the selected stay. Record the amenity, start time and guest count so the outlet request can be recognized by the next person handling the guest.

   • Attach the timed booking and party size to the stay.
   • Updates Amenity bookings, Reservations

3. Complete service work Property Manager

   Front Desk Agent records cleaning, maintenance or guest-service work on a task linked to the same reservation and unit. Assign an active staff member, keep a due time, and progress the task to completed with its completion time. Property Manager reviews work that affects unit readiness.

   • Assign, progress and complete unit or guest work.
   • Updates Service tasks, People, Units, Reservations

Property Manager

Owns stay and unit state; Front Desk Agent captures linked bookings and tasks; Finance Officer reviews any related charge; Operations Reviewer inspects evidence when needed.