Triage eligible issues, follow the assigned response and examine fixes before verification.
Developer, QA Engineer or Project Manager prepares the issue title, project and severity. Include the reporter's explanation so the next owner can understand the affected work before triage is requested.
Developer, QA Engineer or Project Manager sets the existing issue to Open to request triage. The action checks that the issue remains Open and has severity, then records Triaged and an operation receipt. Missing severity or another state blocks triage and records the failed attempt.
Project Manager agrees the issue owner and priority of the response with the people doing the work. Move the issue into progress under the team's operating procedure when the response begins.
The responsible person records Fixed when the correction is ready. QA Engineer examines the result and its supporting evidence before recording Verified under the agreed verification procedure.
Project Manager closes resolved work when the team's criteria are met and checks the affected task, milestone and resource concern. Bring any changed commitment into the next capacity review.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.