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- Car Rental Management
- Frequently asked questions
Questions, answered
Practical answers about vehicle bookings, returns, payments and service work.
Car Rental Management
10 questions
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How do I get started?
Click Get started, then use Proto to configure Car Rental Management for your business. Pilot a small fleet, a dated rate plan and a complete booking-to-return case with the counter and finance teams.
How is a vehicle selected for a booking?
Property Manager reviews class, seats, current status and the requested pickup and return dates before linking and confirming a vehicle.
Can the same vehicle be promised twice for overlapping dates?
The confirmation review checks the selected vehicle against existing booked intervals. Resolve an overlap before confirming the requested rental.
What does the counter see at pickup?
The Confirmed booking carries the customer, vehicle, pickup and return dates, passenger count and daily rate. The counter verifies the reservation and unit at handover.
When does a returned vehicle become available again?
A return moves the booking to Returned and the vehicle to Cleaning. Property Manager clears the vehicle after the return inspection passes.
How are payments treated in the rental account?
Finance Officer compares Posted charges with Confirmed payments linked to the same Booking. Pending payments remain pending, and refunds have their own status.
Can the team record service work after return?
Yes. A service tasks record links the vehicle and booking to a named team members assignee, task type, due date and completion state.
Where do dining or wellness requests go?
Ancillary bookings records the activity against a Booking. Ancillary charges holds the related outlet amount separately under its own status.
Who reviews a disputed outlet amount?
Operations Reviewer reads the linked evidence, while Finance Officer handles the charge record and account reconciliation.
Can we use our payment provider?
Plan that connection during setup. Confirmed collection and refund outcomes should carry provider evidence into the Payments record.
Set up Car Rental Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.