Return to availability

Step by step

1. Review the account Finance Officer

   Finance Officer compares Posted rental and outlet charges with Confirmed payments linked to the booking. Pending receipts do not settle the account.

   • Finance Officer compares Posted rental and outlet charges with Confirmed payments linked to the booking.
   • Updates Bookings, Rental charges, Ancillary charges, Payments

2. Approve the return account Operations Reviewer

   Operations Reviewer examines the evidence and approves the return decision or the explicit outstanding account. Keep the unpaid amount visible for follow-up.

   • Operations Reviewer examines the evidence and approves the return decision or the explicit outstanding account.
   • Updates Bookings, Rental charges, Ancillary charges, Payments
   ApprovalA person approves before the work moves on.

3. Receive the return Property Manager

   Property Manager records the booking as Returned and the vehicle as Cleaning. The receipt of the vehicle and its availability remain separate decisions.

   • Property Manager records the booking as Returned and the vehicle as Cleaning.
   • Updates Bookings, Vehicles

4. Inspect and clear Property Manager

   Front Desk Agent completes linked work; Property Manager checks the returned vehicle and approves a move from Cleaning to Available only after the inspection passes.

   • Front Desk Agent completes linked work; Property Manager checks the returned vehicle and approves a move from Cleaning to Available only after the inspection passes.
   • Updates Vehicles, Service tasks, Team members
   ApprovalA person approves before the work moves on.

Finance Officer

, Operations Reviewer, Property Manager, Front Desk Agent.