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- Catering Order Management
- Frequently asked questions
Questions, answered
Answers about event orders, menus, approvals and delivery.
Catering Order Management
9 questions
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How do I get started?
Click Get started, then use Proto to configure Catering Order Management for your business. Pilot one event with a client, menu selections, a coordinator and a recorded review decision.
What does an order contain?
An order keeps the client, billing party, event name, coordinator, enquiry date, event date, guest headcount, revision, status and total together.
How are menus planned?
Add menu selections against the order. Each selection names a menu item and holds its guest count, per-person price and status.
Who approves an enquiry?
The Catering Approver records a decision, reason, time and source revision against the catering order.
How does the kitchen track progress?
Kitchen and logistics events record preparation, ingredients picked, packing, dispatch and venue setup with a status and occurrence time.
How do venue partners receive an event?
A venue handoff records its channel, partner reference and status on the catering order.
How are payments tracked?
Payments hold a method, amount, status, provider reference where used and a separate verification flag.
Where do issues go?
A catering exception holds its type, status, details, coordinator and resolution against the order.
Can documents stay with the event?
Event documents hold a title, type, URL and upload date linked to the catering order and company.
Set up Catering Order Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.