Admin
Maintains company, user and staff records and reviews access.
Can
- Manage catering companies, catering staff, Users
- View catering orders, approval decisions, service receipts
- Catering Order Management
- Roles and access
Who can do what in Catering Order Management
Assign ownership of enquiries, approval, kitchen work and billing.
Who can do what
| Role | Event enquiries | Menu planning | Order review | Kitchen coordination | Venue handoffs | Payments and evidence |
|---|---|---|---|---|---|---|
| Admin | Edit | — | View | View | — | View |
| Event Coordinator | Edit | Edit | Edit | Edit | Edit | Edit |
| Catering Approver | View | View | Edit | View | View | View |
| Kitchen Lead | View | View | — | Edit | — | Edit |
| Venue Coordinator | View | — | View | View | Edit | View |
| Billing Specialist | View | — | View | View | — | Edit |
Each role in detail
Event Coordinator
Owns enquiries, menu selections and exceptions for assigned events.
Can
- Manage catering orders, menu selections, catering exceptions, event documents
- View menu items, kitchen and logistics events, venue handoffs
Starts on: Open Catering Orders
Catering Approver
Decides enquiries against the order revision.
Can
- Manage approval decisions
- View catering orders, menu selections, catering exceptions, event documents
Starts on: Open Catering Orders
Kitchen Lead
Coordinates preparation and records kitchen progress.
Can
- Manage kitchen and logistics events, service receipts
- View catering orders, menu selections, menu items
Starts on: Dispatched And Delivered Events
Venue Coordinator
Manages venue handoffs and checks dispatch and setup records.
Can
- Manage venue handoffs
- View catering orders, kitchen and logistics events, event documents, catering exceptions
Starts on: Dispatched And Delivered Events
Billing Specialist
Records deposits and settlement evidence against orders.
Can
- Manage catering payments
- View catering orders, event clients, service receipts, catering exceptions
Starts on: Captured Catering Payments
Set up Catering Order Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.