1. Change Request Management
  2. Features
  3. Organization and projects
Feature · Organization and projects

Organization and projects

Keep change work attached to the organization and affected project.

OverviewPackages awaiting review
Change Request Management · Organization and projects

Packages awaiting review

Acceptance waits for the delivery lead

New
Record numberSubjectCounterpartyOwnerStatusRevision
WP-83045Review wp-849PRJ-8306Review300
WP-27669Review wp-138PRJ-5943Review820
WP-48902Review wp-749PRJ-8847Review300
WP-96426Review wp-521PRJ-8768Review640
WP-52542Review wp-252PRJ-6334Review250
6 of 6 records
Review wp-849Work packages · WP-83045
Review
CounterpartyPRJ-8306
Revision300
Due at16 Oct
Example screen with sample data

What you can do

Give the change a reliable home

A change starts with an organization and the project it affects. The organization carries the operating time zone and currency. The project identifies the owner, delivery method, dates and current status. A work package then points to that project and names its owning organization. This chain gives the delivery lead a consistent place to inspect scope and effort across multiple pieces of change work.

The project may be Planned, Active, on hold, at risk, Completed or Cancelled. The project manager should confirm that status before adding work. A change on an active project needs a different conversation from a change on a cancelled one. The project record also has a contact name, address and eligibility note. Agree who maintains those details so the team does not make a review decision from stale context.

How the work is organized

  • Organization first. The organization identifies the operating entity, time zone and currency for its project and people.
  • Project context. The project holds the owner, delivery dates, method and summary that reviewers need to understand the affected work.
  • Package link. Each scoped package identifies both its project and organization, keeping later assessments and decisions in context.

What to agree during setup

The Admin and Delivery Lead should agree organization codes, active status and which project owner is accountable for each area of work. Agree whether project codes are imported or assigned as new work begins. Check contact and eligibility details before planning a change. Use a clear convention for project names, since several projects may have similar summaries or dates.

A project budget is context for the change; a package has its own budget hours. During setup, decide how the delivery team compares those figures and who explains a difference. Keep the currency on the owning organization clear when impact assessments record a dollar cost delta. Review the time zone used when someone reads a due date across organizations.

Check the handoff on an actual case

Suppose a client asks for a revised reporting workflow on an active delivery project. The Project Manager opens the project, checks its owner and end date, and creates a separate work package for the requested revision. The package links back to the same project and organization. The Business Analyst can now assess the added hours, while the Independent Reviewer sees which project the change would affect.

If the project has been placed on hold, the Project Manager first resolves whether the proposed package should proceed. The team can still capture the request and its rationale, but it should not confuse an open change request with authority to restart paused delivery. The Delivery Lead uses the project status and package status together when deciding what to discuss with the owner.

What your team sees

  • Project schedule — Projects arranged by start and end dates, with the owner and current status visible.
  • Packages by status — Related changes with their owners, due dates and review position.

Follow the work through

Scope to review follows the project link into a package and its decision. Project change planning shows how that context shapes the first plan.

What it keeps track of

Data model
Organizations
Organizations that own change work, with operating time zone and currency.
Projects
Projects and affected systems that change requests are raised against.
Work packages
Scoped change work packages: the governed unit of change, baseline and revision.
Team members
People who prepare, own and review change work, linked to their organization and platform user.

Who uses it

Permissions
Admin
Maintains the organization context.
Project Manager
Owns the project record.
Delivery Lead
Reviews work across projects.

Set up Change Request Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started