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- Citizen Service Portal
- Frequently asked questions
Questions, answered
Answers about applications, reviews and delivery.
Citizen Service Portal
10 questions
Can't find it? Write to support@erp.ai.
How do I get started?
Click Get started, then use Proto to configure Citizen Service Portal for your business. Begin with one organization, one public service and a representative application from submission through review.
Who prepares an application?
Citizen Service Portal Operator enters the case, requirement lines, evidence and follow-up actions for an authorized organization.
Who makes the review decision?
Citizen Service Portal Reviewer decides on a frozen source revision independently of the person who prepared it.
Can a reviewer return a case?
Yes. The review decision can be Returned with a reason. The operator addresses it and sends a successor revision for review.
How are supporting documents handled?
evidence documents links each attachment to its application and records a verification value and verifying person.
How do we see delivery progress?
The application status and delivery reference sit beside operation runs, steps and attempts in the case workspace.
What if a delivery result is uncertain?
Read the operation key, attempt and external receipt details, then assign investigation before taking another action.
What happens after a delivered case changes?
The correction path preserves earlier evidence, decisions and completed steps while creating a successor revision for independent review.
Can analysts change applications?
Read Only Analyst reads authorized summaries and records without operational editing rights.
How do we connect another source?
Review source mappings for the public service and agree the field transform and external reference before using a source payload.
Set up Citizen Service Portal your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.