Application review

Step by step

1. Create Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Record the organization, owner and service definition.

   • Record the organization, owner and service definition.
   • Updates Service applications

2. Submit Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Move Draft to Submitted and retain the submission date.

   • Move Draft to Submitted and retain the submission date.
   • Updates Service applications

3. Check requirements Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Resolve Pending lines and record each outcome.

   • Resolve Pending lines and record each outcome.
   • Updates Application requirements

4. Verify evidence Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Attach and verify source documents.

   • Attach and verify source documents.
   • Updates Evidence documents

5. Validate Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Freeze the submitted revision and route it for review.

   • Freeze the submitted revision and route it for review.
   • Updates Service applications, Review decisions

6. Review Citizen Service Portal Reviewer

   Citizen Service Portal Reviewer handles this stage. Approve, return or reject the exact revision.

   • Approve, return or reject the exact revision.
   • Updates Review decisions
   ApprovalA person approves before the work moves on.

Citizen Service Portal Operator

, Citizen Service Portal Reviewer.

The reviewer makes the independent revision decision; the operator owns preparation and operational follow-up.