Decision to delivery

Step by step

1. Approve Citizen Service Portal Reviewer

   Citizen Service Portal Reviewer handles this stage. Record Approved on the frozen revision.

   • Record Approved on the frozen revision.
   • Updates Review decisions
   ApprovalA person approves before the work moves on.

2. Decide Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Record the caseworker decision and move Verified to Decided.

   • Record the caseworker decision and move Verified to Decided.
   • Updates Service applications

3. Queue operation Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Create a keyed run for the source revision.

   • Create a keyed run for the source revision.
   • Updates Operation runs

4. Execute steps Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Capture ordered action and attempt outcomes.

   • Capture ordered action and attempt outcomes.
   • Updates Operation steps, Execution attempts

5. Deliver Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Record the delivery reference and completion.

   • Record the delivery reference and completion.
   • Updates Service applications

Citizen Service Portal Operator

, Citizen Service Portal Reviewer.

The reviewer makes the independent revision decision; the operator owns preparation and operational follow-up.