Execution reconciliation

Step by step

1. Inspect run Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Find Failed or reconciliation required outcomes.

   • Find Failed or reconciliation required outcomes.
   • Updates Operation runs

2. Inspect steps Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Read the failing or Unknown step and receipt details.

   • Read the failing or Unknown step and receipt details.
   • Updates Operation steps

3. Compare attempts Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Compare attempt number and provider reference.

   • Compare attempt number and provider reference.
   • Updates Execution attempts

4. Assign follow-up Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Give unresolved work a person and due date.

   • Give unresolved work a person and due date.
   • Updates Follow up actions

5. Resolve Citizen Service Portal Operator

   Citizen Service Portal Operator handles this stage. Record the reconciled result against the case.

   • Record the reconciled result against the case.
   • Updates Operation runs, Service applications

Citizen Service Portal Operator

, Citizen Service Portal Reviewer.

The reviewer makes the independent revision decision; the operator owns preparation and operational follow-up.