Citizen Service Portal

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  1. Citizen Service Portal
  2. Roles and access
Reference

Who can do what in Citizen Service Portal

Give preparation, review and analysis clear owners.

How permissions work

Prepare

The operator enters applications, requirements, evidence and follow-up actions for authorized organizations.

Review

The reviewer records independent decisions on the source revision and reads the supporting case.

Read

Analysts inspect authorized summaries without changing operational records.

Who can do what

Permissions by role
RoleApplicationsRequirementsEvidenceDecisionsDeliveryCorrections
Citizen Service Portal AdministratorEditViewViewViewViewView
Citizen Service Portal OperatorEditEditEditViewEditEdit
Citizen Service Portal ReviewerViewViewViewEditViewView
Read Only AnalystViewViewViewViewViewView
AdminEditViewEditEditViewView

Each role in detail

Citizen Service Portal Administrator

Maintains approved configuration: record entry on Public Services, read-only on all operational, review and provenance tables, and access to all four portal pages. No schema editing, deletion, bulk operations or export grants.

Can

  • Manage public services
  • View application requirements, evidence documents, execution attempts, follow up actions, operation runs, operation steps, Organizations, People, review decisions, service applications, source mappings, state history

Starts on: Delivered Applications

Citizen Service Portal Operator

Prepares assigned work: record entry on Service Applications, Application Requirements, Follow Up Actions and Evidence Documents, read-only on configuration, review and provenance tables. Scope to authorized organizations is enforced by workflow guards.

Can

  • Manage application requirements, evidence documents, follow up actions, service applications
  • View execution attempts, operation runs, operation steps, Organizations, People, public services, review decisions, source mappings, state history

Starts on: Draft Applications

Citizen Service Portal Reviewer

Reviews independent assigned work: record entry on Review Decisions only, read-only on every other table. Reviewers cannot approve their own preparation; the workflow guards enforce reviewer independence.

Can

  • Manage review decisions
  • View application requirements, evidence documents, execution attempts, follow up actions, operation runs, operation steps, Organizations, People, public services, service applications, source mappings, state history

Starts on: Submitted Applications

Read Only Analyst

Reads authorized summaries and aggregates across every table plus the four portal pages. No record creation or editing, no schema or administrative capability.

Can

  • View application requirements, evidence documents, execution attempts, follow up actions, operation runs, operation steps, Organizations, People, public services, review decisions, service applications, source mappings, state history

Starts on: Application Status Board

Admin

Oversees application access and service setup across the portal.

Can

  • Manage Users, Organizations, People, public services
  • View application requirements, evidence documents, execution attempts, follow up actions, operation runs, operation steps, review decisions, service applications, source mappings, state history

Set up Citizen Service Portal your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

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