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- Click & Collect System
- Frequently asked questions
Questions, answered
Answers about setting up and running the storefront order cycle.
Click & Collect System
9 questions
Can't find it? Write to support@erp.ai.
How do I get started?
Click Get started, then use Proto to configure Click & Collect System for your business. Pilot one catalog, a few variants, a shipping method and a complete customer order.
Who maintains product information?
Catalog Manager maintains products, variants, categories and collections. Merchant Owner checks commercial settings.
Can I separate orders by channel?
Yes. Customer orders records a Channel such as Web, Mobile, POS, API or Marketplace.
How do I see stock for a variant?
Inventory links a variant to a warehouse code and records on-hand and reserved quantities.
How are order questions handled?
Customer Service Rep reads the order, its lines, events, address and related shipment before making a change.
Where does shipment progress live?
Order shipments carries the shipment status, carrier and tracking references linked to the customer order.
Who reviews a refund?
Customer Service Rep records the request. Merchant Owner reviews the amount and approves when owner approval is required.
Can we review abandoned carts?
Abandoned carts records the cart, recovery stage, subtotal and recovered order where applicable.
How do we check a payment result?
Payment evidence records the type, amount, status and provider reference for an order. Reconcile it with the payment provider’s result.
Set up Click & Collect System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.