Storefront order cycle

Step by step

1. Prepare catalog Catalog Manager

   Catalog Manager checks the active product and variant in a Live catalog.

   • Establish the catalog and SKU for the order.
   • Updates Catalogs, Products, Product variants

2. Build cart Customer

   Customer (external) selects a variant and quantity in the linked cart.

   • Carry the chosen item and price into the order review.
   • Updates Carts, Cart items

3. Place order Customer Service Rep

   Customer Service Rep checks the order number, lines, address, and shipping method.

   • Confirm the order identity and its linked records.
   • Updates Customer orders, Order lines, Addresses

4. Track fulfillment Warehouse Operator

   Warehouse Operator matches variant stock and shipment status to the order.

   • Show the current physical progress.
   • Updates Inventory, Order shipments

5. Review refund Merchant Owner

   Merchant Owner reviews a Pending refund against the paid and already-refunded amounts.

   • Record an authorized decision on the refund request.
   • Updates Order refunds, Customer orders

6. Close customer follow-up Customer

   Customer Service Rep reads order events and product feedback; Marketing Manager checks communication evidence.

   • Keep later customer activity tied to the order.
   • Updates Order events, Product reviews, Emails sent

Catalog Manager

, Customer (external), Customer Service Rep, Warehouse Operator, Merchant Owner work through these stages.

Each role checks the records named in its stage before changing the status.