Questions, answered

Click Get started, then use Proto to configure Clinic + Pharmacy + Lab for your business. Begin with one patient, one scheduled encounter, the clinician who will document it, and the coordinator who will manage its status.

Keep the patient’s record and number, then create a new encounter for the new care episode. Check the patient number when similar names appear.

Both link to the encounter. A note records author, type, text, signing date, and status. An observation records metric, value, unit, time, and recorder.

A consent belongs to a patient and identifies its purpose, version, document, signed date, expiry, and status. Review that record for the purpose in question.

Clinical Governance Administrator maintains privilege records with license details, verification evidence, effective dates, and status.

A specimen linked to an encounter can be Ordered, Collected, Received, Tested, or Rejected. Its accession number helps staff reconcile the physical handoff.

It records the encounter, medication, lot number, quantity, unit, and authorizing person.

A care task belongs to the patient and an assigned person. It carries due and completion dates and can be Open, in progress, Completed, Escalated, or Cancelled.

A charge belongs to an encounter; a payment belongs to a patient. Use the payment reference in the clinic’s reconciliation process before assuming which visit it settled.

Choose the lab, pharmacy, payment, and accounting handoffs used by your clinic. Agree which team owns each identifier and status change, then rehearse an exception before broader use.