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- Cloud Kitchen Management
- Frequently asked questions
Questions, answered
Common setup and operating questions for guest stays and outlet activity.
Cloud Kitchen Management
10 questions
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How do I get started?
Click Get started, then use Proto to configure Cloud Kitchen Management for your business. Begin with one unit type, its rate period, a few guests and a complete reservation-to-departure rehearsal.
Who confirms a guest stay?
Property Manager checks unit capacity and overlapping nights. Front Desk Agent submits the eligible confirmation against the selected reservation.
What happens when a guest checks in?
The reservation moves to checked in, and the assigned unit becomes occupied. Service tasks and charges remain linked to the stay.
Can an outlet booking be made without a charge?
Yes. Restaurant and spa bookings are separate from outlet charges. A charge needs its own supported amount and posting review.
How are payments treated?
Finance Officer distinguishes pending, confirmed and refunded records. Only confirmed receipts count as collected money in departure reconciliation.
Who reviews the departure account?
Finance Officer prepares the reconciliation. Operations Reviewer reviews the linked evidence and the eligible outcome, including any explicit outstanding account.
When is a unit available after check-out?
The unit moves to cleaning at check-out. Property Manager returns it to available after cleaning work and inspection pass.
Can staff see only their own tasks?
The My service tasks screen uses the assigned person to show work for the signed-in user. Review role access as part of setup.
How do rates work?
Dated rate periods give the property team nightly rates and minimum nights by unit type. The reservation carries the agreed rate per night.
What should I connect first?
Choose the source that confirms payments and refunds, then review how outlet booking and charge evidence stays linked to each reservation.
Set up Cloud Kitchen Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.