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Who it's for
Hotels
A hotel team can use the reservation as the anchor for the guest, assigned unit, service work, outlet bookings, charges and payment records. Property Manager controls capacity and room state; Front Desk Agent follows arrival and departure; Finance Officer reconciles the account. The team can see why a room is unavailable and what remains before it returns to service.
How Cloud Kitchen Management is set up for you
Arrival
Check confirmed stays against the expected guest, unit and dates before check-in.
In-house work
Assign cleaning, maintenance or guest service tasks to a person and the current stay.
Outlet context
Keep restaurant and spa bookings with the guest's reservation.
Departure
Review posted charges and confirmed receipts before releasing the stay.
A hotel team can use the reservation as the anchor for the guest, assigned unit, service work, outlet bookings, charges and payment records. Property Manager controls capacity and room state; Front Desk Agent follows arrival and departure; Finance Officer reconciles the account. The team can see why a room is unavailable and what remains before it returns to service.
Start with one unit type, a short rate period and a small set of reservations. Rehearse a normal arrival, a capacity conflict and a departure with an outstanding account. Agree which person can change room state after cleaning inspection. If the hotel uses a payment service, define how confirmed results return to the reservation. Keep its provider reference with the payment record.
Use a confirmed stay to test a shift handoff. Front Desk Agent checks the guest and unit at arrival, then records a service task against that same reservation. Finance Officer reviews a posted folio charge and a pending payment without treating the payment as collected. Operations Reviewer sees the account before an eligible departure is released. After check-out, Property Manager reviews the cleaning task and inspection while the unit remains in cleaning. The next front desk shift can see the reason the room is still unavailable.
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
Set up Cloud Kitchen Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.