Connections

• Payment service. Connect the provider your property uses for receipt confirmation and refunds, with its references reviewed against payment evidence.
• Accounting ledger. Decide how posted booking and amenity charges, confirmed receipts and refunds reach the finance system.
• Resident communication. Agree how the team sends arrival, outlet and account messages using the resident contact details.

Choose which system is authoritative for a confirmed payment and how its reference appears on the reservation. A pending local record should remain distinguishable from a confirmed external result. Finance Officer owns reconciliation, while the property manager needs the account outcome before checkout. For a provider outage or uncertain response, retain the original reference and review it before treating any receipt as confirmed. Keep access to financial evidence limited to the roles who need it.