Amenities and service delivery

Step by step

1. Deliver amenities and service Front Desk Agent

   Front Desk Agent records a restaurant or spa booking for the selected reservation, with outlet, start and guest count. The property manager checks that the amenity belongs to the same stay before its details are used in later account review.

   • Link outlet visit, start and party size to the stay
   • Updates Amenity bookings, Bookings

2. Open service work Front Desk Agent

   Front Desk Agent captures cleaning, maintenance or guest service work for the linked unit and reservation. The task starts Open, with a due date and a named team member who can be assigned the work.

   • Record unit, reservation, type and due date
   • Updates Service tasks, Resources, Bookings

3. Assign and perform Property Manager

   Property Manager selects the accountable team member and moves the task from Open to Assigned. Property Manager or Front Desk Agent records in progress as work begins.

   • Name the worker and track task progress
   • Updates Service tasks, Team members

4. Complete and review Property Manager

   The completion date and Completed status show what was finished. Property Manager checks that work on a resource is sufficient before using its condition in an arrival or turnover decision.

   • Record completion and review the resource condition
   • Updates Service tasks, Resources

Front Desk Agent

Captures outlet and task evidence; Property Manager assigns and reviews work; Operations Reviewer inspects linked outcomes.