Checkout and resource turnover

Step by step

1. Reconcile the account Finance Officer

   Finance Officer reviews posted reservation and outlet charges against confirmed payment evidence. If an amount remains outstanding, the responsible team acknowledges it before the stay is closed. Pending evidence remains pending through this decision.

   • Review posted amounts, confirmed receipts and outstanding balance
   • Updates Booking charges, Amenity charges, Payment evidence, Bookings
   ApprovalA person approves before the work moves on.

2. Check out and ready the resource Property Manager

   Property Manager records the booking as checked out after the account review. The occupied resource moves to Cleaning so a future booking is not mistaken for a room already prepared.

   • Record checked out and Cleaning
   • Updates Bookings, Resources

3. Assign cleaning Property Manager

   A cleaning task identifies the unit, reservation, due date and team member. Property Manager follows the assigned work until it is marked Completed with a completion date.

   • Name a worker and track the task
   • Updates Service tasks, Team members, Resources

4. Inspect and release Property Manager

   Property Manager checks the room after service. A space that passes inspection returns to Available; a room requiring additional work stays in Cleaning or moves to Maintenance.

   • Review completed work and record Available or Maintenance
   • Updates Service tasks, Resources

Finance Officer

Reviews the account; Operations Reviewer examines the decision; Property Manager closes the stay and releases the space; Front Desk Agent coordinates the next arrival.