Reservation and arrival

Step by step

1. Request a stay Property Manager

   Property Manager identifies the resident or booking party, enters arrival and departure dates, guest count and the intended resource, and keeps the booking in Requested state. Front Desk Agent can review the request. The reservation number becomes the reference for later work.

   • Record party, dates, guest count and requested unit
   • Updates Residents, Bookings, Resources

2. Review capacity and dates Property Manager

   Property Manager compares the requested party size with resource capacity and checks the same resource for overlapping confirmed or checked-in nights. The team also reviews the current resource condition and applicable rate period.

   • Check interval, capacity, condition and rate period
   • Updates Bookings, Resources, Rate plans

3. Confirm the booking Property Manager

   Property Manager checks the linked evidence and records the move from Requested to Confirmed. Operations Reviewer can inspect the decision. A date or capacity conflict returns to the property manager for a different resource or corrected stay.

   • Set eligible reservation to Confirmed
   • Updates Bookings, Resources
   ApprovalA person approves before the work moves on.

4. Check in the resident Property Manager

   Front Desk Agent opens the confirmed reservation at arrival. The property manager records checked in and the resource becomes Occupied. The booking remains linked to its resident, space and original dates.

   • Record checked in and Occupied
   • Updates Bookings, Resources

Property Manager

Captures and confirms the request after checking the space; Front Desk Agent reads the stay for desk work; Operations Reviewer examines the decision.