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- Concierge Service App
- Data model
The tables behind Concierge Service App
Concierge Service App ships with 12 tables, grouped here by the feature that uses them. Every record your team works with lives in one of them, and you can add fields and tables in Proto.
- Tables
- 12
- Features
- 6, plus shared settings
- Change it
- Add fields and tables in Proto
How the model is organised
Parties and staff
Guests identifies the reservation party; team members and Users identify staff and their user accounts.
Stay planning
Bookings connects Guests and Resources, while rate plans gives dated pricing by resource type.
Service
Guest requests connects the stay, resource and assignee. Booking resources adds restaurant or spa plans to a stay.
Finance
Folio charges, outlet charges and payment evidence each point to a booking. Exchange rates stores read-only effective rates.
Every table, by feature
- Guests and stays4
- Resources and rates4
- Guest service4
- Outlet reservations4
- Charges and folios5
- Payments and oversight6
- Shared and settings1
- Guests
Guests, groups, companies and other booking parties.
- Bookings
Stay and resource bookings with arrival, departure, party size and nightly rate.
Linked to Guests, Resources - Resources
Bookable inventory: rooms, suites, venues, tables, treatment rooms and other resources.
- Rate plans
Dated nightly rate plans by unit type with minimum stay rules.
- Resources
Bookable inventory: rooms, suites, venues, tables, treatment rooms and other resources.
- Rate plans
Dated nightly rate plans by unit type with minimum stay rules.
- Bookings
Stay and resource bookings with arrival, departure, party size and nightly rate.
Linked to Guests, Resources - Guest requests
Housekeeping, maintenance and guest service work assigned to staff for a unit and reservation.
Linked to Resources, Team members, Bookings
- Guest requests
Housekeeping, maintenance and guest service work assigned to staff for a unit and reservation.
Linked to Resources, Team members, Bookings - Team members
Staff members who own and are assigned hospitality service work.
Linked to Users - Bookings
Stay and resource bookings with arrival, departure, party size and nightly rate.
Linked to Guests, Resources - Resources
Bookable inventory: rooms, suites, venues, tables, treatment rooms and other resources.
- Booking resources
Restaurant, spa and other outlet bookings attached to a reservation.
Linked to Bookings - Bookings
Stay and resource bookings with arrival, departure, party size and nightly rate.
Linked to Guests, Resources - Guests
Guests, groups, companies and other booking parties.
- Outlet charges
Restaurant, spa and other outlet charges posted against a reservation.
Linked to Bookings
- Folio charges
Guest folio charges for a reservation, draft through posted or voided.
Linked to Bookings - Outlet charges
Restaurant, spa and other outlet charges posted against a reservation.
Linked to Bookings - Bookings
Stay and resource bookings with arrival, departure, party size and nightly rate.
Linked to Guests, Resources - Booking resources
Restaurant, spa and other outlet bookings attached to a reservation.
Linked to Bookings - Payment evidence
Guest payments received against a reservation, pending through confirmed or refunded.
Linked to Bookings
- Payment evidence
Guest payments received against a reservation, pending through confirmed or refunded.
Linked to Bookings - Bookings
Stay and resource bookings with arrival, departure, party size and nightly rate.
Linked to Guests, Resources - Folio charges
Guest folio charges for a reservation, draft through posted or voided.
Linked to Bookings - Outlet charges
Restaurant, spa and other outlet charges posted against a reservation.
Linked to Bookings - Resources
Bookable inventory: rooms, suites, venues, tables, treatment rooms and other resources.
- Exchange rates
Read-only effective exchange rates for this app.
Keys and references
A booking references one Guests record and one Resources record. Each guest request references Bookings, Resources and team members. Specialty reservations, charges and payments reference Bookings. Team members.User references Users. Human-facing numbers identify bookings, service requests, specialty reservations, charges and payment entries. Staff should use those numbers when reconciling a guest inquiry.
Migration order
- Load Users and team members with the correct staff links.
- Add Guests, Resources and rate plans with consistent resource types.
- Import Bookings with their guest and resource references.
- Add booking resources and guest requests with the correct booking links.
- Import folio charges, outlet charges and payment evidence after verifying booking identity.
- Review exchange rates as read-only reference data.
Set up Concierge Service App your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.