Questions, answered

Click Get started, then use Proto to configure Concierge Service App for your business. Begin with your resources, team members and one pilot reservation before entering the full current schedule.

Property Manager manages the booking and its guest, resource, dates and rate. Front Desk Agent can view the stay while capturing service work and specialty reservations.

Use Arrival Schedule to see confirmed stays with their arrival and departure dates, guest and assigned resource. Review the resource state and other bookings before changing a commitment.

Yes. Outlet Reservations keeps restaurant and spa bookings attached to a stay, including the planned start and guest count. Confirm the time with the outlet’s own process.

A guest request points to the booking, resource and assigned team member. Its due date and status help staff follow cleaning, maintenance or guest service work across shifts.

Finance Officer records folio and outlet charges against the reservation. Draft, posted and voided states keep the review outcome clear.

Payment Evidence is a separate linked record with pending, confirmed or refunded status. Finance checks its reference with the payment source before treating a receipt as confirmed.

Operations Reviewer inspects the linked booking, charges and payment evidence. Property Manager records checkout and moves the resource into cleaning.

Rate Plans records resource type, effective dates, nightly rate and minimum nights. The booking keeps its own nightly rate for the guest’s stay.

Review the booking dates, resource and rate again. Check any connected outlet reservation, guest request, charge or payment that the change affects.