Hotels and inns

How Concierge Service App is set up for you

A hotel desk needs to know which guest is arriving, which room is assigned and whether that room can receive them. Concierge Service App connects the reservation party, dates, capacity and resource status. During the stay, service requests and charges remain attached to the booking that prompted them.

Begin with the rooms and suites the property actually books, the staff roster and dated rate plans. Record guest parties and a small set of current bookings, then rehearse confirmation, check-in, a cleaning request and checkout on one reservation. Decide who reviews a resource after a cleaning task is completed and who resolves a payment entry that is still pending at departure.

Where the hotel uses a payment provider or accounting service, define that connection and reconciliation procedure during setup. Keep each provider reference on the matching payment record. A room marked available still needs a booking interval check before it is assigned to the next guest. The property manager should review the next arrival against the same room after housekeeping reports its work complete.

During the pilot, Front Desk Agent can trace a cleaning request from the room to the booking while Finance Officer checks the same stay for a pending receipt. This makes a shift handoff specific to one guest and one room.