Resorts and spas

How Concierge Service App is set up for you

A resort guest may have a room booking and a separate spa appointment during the same stay. The concierge desk can connect the specialty reservation to the guest's booking, including its start, outlet name and party size. Finance can later record an outlet charge against that stay and review it alongside the folio.

Start with the resort's bookable stay resources and the restaurant or spa services the concierge team handles. Agree on consistent outlet names and a way to check the appointment with the outlet before promising a time. Rehearse a confirmed stay with a restaurant booking, a spa booking and a draft charge. Have finance verify the charge's reservation and amount. Then inspect all connected records at checkout.

Guest count on a specialty booking can differ from the room's party size, so the desk should check the actual reservation request. A specialty booking records the plan; service delivery and payment need their own evidence. The property team can use the booking number to keep those discussions connected across shifts.

Before a guest changes an appointment, Front Desk Agent can check the outlet time and update the linked specialty booking. Finance Officer should compare any later outlet charge with that stay, even when the guest has several reservations.