Arrival and service

Step by step

1. Find the stay Property Manager

   Property Manager identifies the confirmed booking and verifies its guest, dates and assigned resource.

   • Identifies the arrival.
   • Updates Bookings, Guests, Resources

2. Check in guest Property Manager

   Property Manager records the checked-in status and updates the resource's occupied state.

   • Records `Status: Confirmed → checked in`; resource becomes Occupied.
   • Updates Bookings, Resources

3. Capture request Front Desk Agent

   Front Desk Agent records a cleaning, maintenance or guest service task tied to the booking and resource.

   • Records `Status: Open` on linked work.
   • Updates Guest requests

4. Assign work Front Desk Agent

   Front Desk Agent names a team member and due time so another shift can see who owns the task.

   • Records `Status: Open → Assigned`.
   • Updates Guest requests, Team members

5. Complete work Property Manager

   The assigned staff member reports completion and the property team checks the resource's readiness.

   • Tracks `Status: Assigned → in progress → Completed`.
   • Updates Guest requests, Resources

Property Manager

Handles the stay and resource; Front Desk Agent captures service work; Operations Reviewer inspects the evidence.