Checkout review

Step by step

1. Prepare charges Finance Officer

   Finance Officer reviews folio and outlet lines for the booking, including dates, descriptions and amounts.

   • Checks Draft, Posted or Voided charge states.
   • Updates Folio charges, Outlet charges

2. Review receipts Finance Officer

   Finance Officer examines received payments, their references and their separate pending, confirmed or refunded states.

   • Checks Pending, Confirmed or Refunded receipts.
   • Updates Payment evidence

3. Reconcile stay Finance Officer

   Finance Officer compares posted charges with confirmed payment evidence and flags any difference for review.

   • Compares amounts on the same reservation.
   • Updates Bookings, Folio charges, Outlet charges, Payment evidence

4. Review checkout Operations Reviewer

   Operations Reviewer examines the reservation and linked financial evidence before approving the departure decision.

   • Approves the reviewed departure.
   • Updates Bookings, Payment evidence
   ApprovalA person approves before the work moves on.

5. Close stay Property Manager

   Property Manager records checkout and moves the resource into cleaning for the next guest.

   • Records `Status: Checked in → checked out` and cleaning work.
   • Updates Bookings, Resources, Guest requests

Finance Officer

Reconciles the account; Operations Reviewer makes the checkout decision; Property Manager updates the stay and resource.